Shipping policy
Shipping Policy
Thank you for shopping with us. Please read our shipping terms carefully before placing your order.
Free Shipping
We offer FREE Standard Shipping on all orders worldwide. No minimum purchase required. Free shipping applies to Standard Shipping method only.
If you need faster delivery, you may upgrade to Express Shipping (DHL / UPS / FedEx) at checkout for an additional fee.
Order Processing Time
All orders are processed and dispatched within 1‑2 business days after payment confirmation. Orders are not processed or shipped on weekends and official public holidays. During peak seasons including Black Friday, Christmas, New Year and Ramadan, order processing may be extended by 1‑2 additional business days due to high order volume.
Shipping Methods & Estimated Delivery Time
We provide two shipping options: Free Standard Shipping and Express Shipping (DHL / UPS / FedEx).
All delivery times are estimated business days, excluding customs clearance inspection, weekends, public holidays and remote postal areas. Remote locations may add 2‑4 business days for final delivery.
1. Free Standard Shipping Estimated delivery：7‑15 business days Cost‑effective worldwide delivery, no shipping fee charged.
2. Express Shipping (DHL / UPS / FedEx)
- USA, United Kingdom, European Union, Japan, South Korea, Southeast Asia major cities：2‑5 business days
- Middle East, Australia, New Zealand：3‑6 business days
- Mexico, South America, South Africa & other African regions：5‑10 business days
Important: Express shipping is DDU delivery service. Import duties, VAT, customs clearance fees and local taxes may be charged by your country's customs authority. All related fees are the responsibility of the customer and are not included in product or shipping cost.
Special Reminders for Electronic Products
Our smart watches are equipped with built‑in lithium‑ion batteries. All health‑monitoring data generated by the device is for reference only and cannot replace professional medical equipment, and shall not be used for medical diagnosis.
For customers shipping to Saudi Arabia: Electronic goods require local SABER / SASO certification to complete customs clearance. Please confirm that your local import requirements are satisfied before purchasing. We shall not be liable for cargo detention, return or delay caused by missing local certification documents.
Shipping Coverage
We deliver to most countries and regions across the globe. If your destination country is unavailable at checkout, please contact our customer‑support team for further assistance.
Order Tracking During Shipment
Monitoring your order’s delivery status is simple using the unique tracking link we will send to you once your package has been shipped.
Once your order is in transit, you can follow its real-time delivery progress through the provided tracking link. Should you encounter any delivery problems, delays, or discrepancies, we recommend contacting the shipping carrier directly for detailed updates and further assistance.
Shipping Exceptions
- Delays caused by customs inspection, local policy adjustment, natural disasters, epidemic situation or carrier force‑majeure are beyond our control. We will assist you to track parcels but will not take responsibility for compensation for force‑majeure delays.
- If the parcel is returned due to wrong shipping address, unreachable recipient or refusal of customs duties, the return freight and re‑shipment cost shall be borne by the buyer.
Contact Us
If you have any questions about shipping, please email info@sportwristx.com