AFTER‑SALES SERVICE POLICY

Sportwristx Official After-Sales Service & Warranty Policy

1. Warranty Overview

Sportwristx provides a 1-Year Limited Warranty for all original smartwatch products, which is valid for 12 full months from the date the buyer receives the product. Within the valid warranty period, the manufacturer promises to provide professional after-sales replacement and maintenance services in accordance with the terms stipulated in this policy. This warranty only applies to the original end-user purchaser and is non-transferable and cannot be assigned to any third party.
During the warranty coverage period, if the product fails to work as officially described or has manufacturing defects in materials and workmanship under normal use conditions, Sportwristx will provide free repair or replacement services for the buyer.

2. Official Replacement Terms

2.1 Free Replacement & Repair (Quality Defects)

If our technical inspection confirms that the product failure or damage is caused by inherent manufacturing defects, material flaws, or quality problems that are not attributed to human factors or improper use, we will provide free repair or free replacement service for the qualified product within the warranty period.

2.2 Charged Replacement (Non-Quality Issues / Man-Made Damage)

Any product damage or malfunctions caused by human factors, incorrect operation or external force problems are not covered by the free warranty service. For products requiring replacement due to non-quality issues, customers shall bear the full material cost of the replacement part, which is calculated based on the actual material loss of the product.
The following situations belong to non-quality issues and man-made damage, including but not limited to: incorrect installation and use, unauthorized disassembly and modification of the product, water exposure and water ingress, accidental drops, collision, extrusion, rough and improper handling, and damage caused by external environmental factors.

3. Warranty Exclusions

This limited warranty does not cover the following situations and accessories:
  • Consumable Accessories Exclusion: All consumable accessories of the product, including but not limited to watch bands, gift boxes, original charging cables and other peripheral accessories, are not covered by the warranty and replacement service. These accessories can be purchased separately by customers if needed.
  • Improper Use Damage: Product damage, failure or malfunction caused by unauthorized modification, self-disassembly, improper power connection, use of non-matching accessories, and failure to follow the official product user manual.
  • External Force & Environmental Damage: Damage caused by accidental drops, collisions, abrasion, water immersion, high temperature, humidity, dust and other external environmental factors and artificial damage.
  • Expired Warranty Products: Products that exceed the 12-month valid warranty period will not enjoy free warranty services.

4. Warranty Claim Procedures

Customers who need to apply for warranty services shall strictly follow the following claim procedures and provide valid certification materials:
  1. Prepare Supporting Documents: Collect and sort out all valid supporting materials, including valid purchase proof (receipt, official invoice, order record) and other relevant product purchase and fault description documents.
  2. Contact Customer Support: Send a service request to Sportwristx official customer support email: info@sportwristx.com. Please clearly describe the product fault phenomenon, attach product pictures/videos and all prepared supporting documents, and submit the warranty application.
  3. Wait for Official Assessment & Guidance: Our professional support team will verify your warranty qualification and assess the product fault. After the review, we will provide you with targeted processing guidance and follow-up operation steps.
  4. Product Return & Inspection: If product return inspection or repair is required, customers need to send the product back to the designated official address in accordance with the guidance. All shipping fees, handling fees and other related costs incurred by returning the product shall be borne by the customer.
  5. Official Processing & Return: After receiving and inspecting the returned product, we will confirm the warranty eligibility. For qualified warranty products, we will complete free repair or replacement as soon as possible. The repaired products will be returned with full normal functions; the replaced products will be brand-new units or professionally restored units of the same model.

5. Policy Statement & Supplementary Notes

This after-sales service and warranty policy is formulated to standardize after-sales service procedures, support customers’ resale business, and fully protect the safety and legitimate rights and interests of end users. All warranty services are implemented based on the official inspection results of Sportwristx.
If you have any objections to the final result of the warranty application or need further after-sales assistance, you can contact our official customer support email at any time for follow-up solution and consultation.

6. Contact Information

Official Support Email: info@sportwristx.com