Refund policy
Return & Refund Policy
1. Return Period
You are eligible to submit a return request within 30 calendar days upon receipt of your item.
Before sending any goods back, please reach out to our support team at info@sportwristx.com to start your return. Returns without prior authorisation will not be accepted.
2. Return Eligibility
To be accepted for return, your item must meet all the criteria below:
- Remain in the exact condition as when you received it
- Be unused and free of damage
- Come with its original packaging and all included accessories
You are also required to provide valid proof of purchase, such as your order‑confirmation email.
Shipments sent back without pre‑approval or a completed return form will be rejected.
3. Return Procedure
To apply for a return, send an email to info@sportwristx.com including your order number and the reason for returning.
Once your return application gets approved, we will send you:
- A return form
- Full instructions detailing how and where to send back your merchandise
> **Important**: Please clearly mark your tracking number on the outer packaging of your returned parcel.
Our return address:
15609, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, Manchester M40 8WN, United Kingdom
Items returned without prior approval, a return form or visible tracking number will be refused.
4. Refunds
After we receive and inspect your returned goods, you will be notified of the inspection result.
If your return is approved:
- A refund will be processed to your original payment method within 5 business days.
- The refund only covers the product price. Original shipping fees are non‑refundable.
Return‑shipping expenses shall be borne by the customer, except in cases of defective items or incorrect deliveries.
Please note that your payment provider may need extra time to complete the refund transaction.
Should you fail to receive your refund 10 business days after approval, please write to us at info@sportwristx.com.
5. Exchanges
Direct exchange service is not available.
If you wish to receive a different product, please return your original item following the above‑mentioned procedure and place a brand‑new order for your desired product.
6. Faulty, Damaged or Incorrect Deliveries
If your delivered goods arrive damaged, defective or wrong, please contact us within 48 hours after delivery.
Kindly include your order number and relevant photos where applicable.
We will investigate the issue and offer either a replacement or repair where appropriate. If neither solution is feasible, a full refund will be issued, which also covers the original delivery charges.
7. Right of Cancellation
For customers located in the United Kingdom and the European Union:
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and Consumer Rights Directive 2011/83/EU (EU), you have the statutory right to cancel your order within 14 calendar days after receiving goods, with no justification required.
To exercise this statutory cancellation right, you must send us written notice (email is acceptable) within the 14‑day cancellation window.
8. Contact
For any inquiries regarding returns, refunds or exchanges, please get in touch via:
info@sportwristx.com
Our support team normally replies within one business day.