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FREQUENTLY ASKED QUESTIONS
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Wellness, not medical: SPORTWRISTX products support activity and wellness tracking and are not medical devices.
Can the heart rate, blood oxygen, ECG and other health readings be used for medical diagnosis?No. This smartwatch is a consumer wellness device
No. This smartwatch is a consumer wellness device, NOT a medical device. All health data is for daily reference only and cannot be used for disease diagnosis or treatment. Please consult a qualified doctor promptly if you feel physical discomfort. We do not guarantee 100% accuracy of monitoring data.
How do I check device compatibility?Confirm phone, watch, and accessory requirements before ordering.
Review the compatibility details on the product page before ordering. Contact support if your phone, watch, band, or accessory is not listed.
Can I change the watch band?Match the watch model and case size to a compatible band.
Band compatibility varies by watch model and case size. Match the specifications on both product pages before choosing a replacement band.
Can I wear my watch around water?Use the product-specific water resistance and care guidance.
Water resistance differs by model. Follow the rating and care guidance shown on the product page, and avoid water exposure when no rating is provided.
Where can I find my order status?Use the tracking link from your shipping confirmation.
Use the tracking link in your shipping confirmation when one is available. For additional help, contact support with your order number.
Where are shipping costs and estimates shown?Delivery timing and charges are calculated during checkout.
Available delivery methods, estimated timing, and charges are displayed during checkout for the address you enter.
How do I request a return?Review the policy and contact support with your order number.
Review the current return policy, then contact support with your order number and the item you want to return.
How should I care for my watch and band?Clean and store each material using its product-specific guidance.
Keep charging contacts dry, use a soft cloth, and follow the care instructions listed for the watch or band material.
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